The Pokies 114 — Rules & Terms

Welcome to the rules page for The Pokies 114. We tested our platform extensively and created this clear, practical guide so you know exactly how our site operates. These rules explain general terms, account opening, deposits, withdrawals, bonuses, misuse, dispute handling and responsible gambling measures. Read the full page carefully before using The Pokies 114 services.

1. General Information

The Pokies 114 operates as an online gaming and betting platform. Our company registration number is 3-102-841524 and we operate from an established base. We are committed to providing secure, fair and transparent gaming. Our operations are administered under licensing and regulatory standards recognised in the industry. By registering an account and using The Pokies 114 you accept these rules and our full terms of use.

2. Scope and Acceptance

These Rules apply to all uses of The Pokies 114 services by players who access our site from internet-enabled devices including desktop and mobile. When you create an account, you confirm you have read, understood and accepted these rules and the Terms of Use. If you do not agree with any part of these Rules, do not register an account or stop using the platform immediately.

3. Age, Jurisdiction and Eligibility

Access to The Pokies 114 is restricted to persons who are legally permitted to gamble in their place of residence. When we say "you", we mean the person registering and using the account.

• You must be at least the legal gambling age for your jurisdiction. If your local law sets a higher minimum age than our default, you must follow your local law.
• You may only use The Pokies 114 from countries and regions where online gambling is permitted by law. We do not accept players from jurisdictions where online gambling is prohibited.
• We may request proof of age, identity and residency at any time. Failure to provide acceptable documentation may result in account suspension and withholding of funds until verification is complete.

4. Account Registration and Management

Our onboarding process is designed to be straightforward while meeting regulatory obligations. Below are the steps and responsibilities when opening and maintaining an account at The Pokies 114.

How to open an account

1. Complete the registration form with your full legal name, date of birth, valid email address and contact number.
2. Confirm you meet age and jurisdiction requirements and accept these Rules and the Terms of Use.
3. Verify your email address and provide identity documentation if requested by our compliance or support teams.

Your responsibilities

• All personal details provided must be accurate, complete and up to date.
• You must not allow any other person to access your account.
• You must inform us promptly of any unauthorised use or security breach of your account.

5. Player Conduct and Prohibited Activity

We are committed to fair play and will take action against behaviours that threaten game integrity, other players or our systems.

• Only one personal account is permitted unless we explicitly allow otherwise. Duplicate or multiple accounts used to exploit promotions may be suspended and winnings voided.
• Use of automated tools, bots, scripts or any programmed devices to gain advantage is prohibited.
• Collusion between players, chip dumping or any consortium activity to manipulate outcomes is forbidden.
• Attempting to use stolen cards, false identities or other illicit payment methods will result in immediate suspension, withholding of funds and potential referral to law enforcement.
• Players must not attempt to reverse transactions, commit chargeback fraud or otherwise interfere with payment flows.

6. Bonuses, Promotions and Wagering Requirements

We run promotions and bonuses to reward our players. These offers come with rules and wagering conditions that must be observed. We test these offers constantly to ensure the terms are clear and that they operate fairly.

• Bonuses are awarded subject to specific terms. Each bonus or promotion will clearly state eligible games, wagering requirements and expiry periods.
• Bonuses may be restricted to certain game types. Wagering contributions vary by game; some games may contribute 0% towards clearing wagering requirements.
• Where a wagering requirement applies, any withdrawal before meeting the stated playthrough will result in the bonus and any winnings derived from it being forfeited.
• Abuse of bonuses—such as using multiple accounts to claim one-time offers or exploiting technical errors—may result in cancellation of bonuses and winnings.
• We reserve the right to void or reverse bonuses and associated winnings where we reasonably suspect abuse or breach of our rules.

7. Deposits

Deposit methods, limits and timing are outlined below. We routinely review payment processes to provide efficient and secure funding options.

Accepted funding methods

• Debit and credit cards (subject to card issuer rules)
• Local bank transfers and approved e-wallets
• Other methods where we have established secure integration

When depositing you must use payment methods in your own name unless express permission has been granted by us in writing. We may request evidence of source of funds for high-value deposits in line with anti-money laundering (AML) requirements.

Deposit limits and processing times

We display minimum and maximum deposit amounts within the deposit area of the site. Deposits generally appear in your account as soon as the payment network confirms the transaction, although processing times vary by method.

8. Withdrawals and Payment Verification

Withdrawals are subject to verification procedures designed to protect players and meet regulatory standards. We tested typical withdrawal flows and publish expected times to help you plan.

To process a withdrawal:

1. Submit a withdrawal request from your account area and choose an available payment method.
2. Ensure your account verification is complete. If not, our support team will request documents such as a government-issued ID, proof of address and payment method confirmation.
3. We will review the request and, if approved, release the funds to the chosen method.

We do not charge withdrawal fees. Your bank or payment provider may apply their own fees. If a withdrawal is returned by your financial institution, we will contact you to arrange an alternative method to receive your funds.

9. Wagering of Deposited Funds and Withdrawals Rules

To comply with AML regulations we require that deposited funds are wagered at least once before withdrawal for certain payment methods. In our routine testing we include the following common examples, which will be explicitly shown in the payment section of your account:

• PayID and approved bank transfer: 1x playthrough of deposited amount before withdrawal eligibility.
• Credit / debit cards: 3x playthrough of deposited amount before withdrawal eligibility.

These examples are typical and may vary by promotion or jurisdiction. Always check the payment and bonus conditions relevant to your account.

10. Game Malfunctions and Fair Play

We strive to provide high-quality games from certified suppliers. However, errors can occur. Our policy for malfunctions is set out below.

• If a game malfunctions, bets placed during the malfunction will be voided unless otherwise stated.
• If a malfunction results in an incorrect credit to a player, we reserve the right to correct the error and reclaim overpaid funds. We will notify the affected player and provide details of the correction.
• We will investigate reports of game issues with our partners and may take time to resolve them; restitution is at our discretion based on the investigation outcome.

11. Security and Privacy

We use industry-standard security measures to protect your account and personal data. Our security program includes encryption of sensitive information, secure payment integrations and strict access controls for internal systems.

• Do not share your account credentials or allow anyone else to access your account.
• We will never ask for your password by email or other unsolicited communication.
• We only process personal data for purposes allowed under applicable privacy laws and our privacy policy.

12. Responsible Gambling

We take responsible gambling seriously. We provide tools and support to help players control their activity. Our tests and player feedback show that clear limits and self-exclusion options reduce harm.

• Deposit limits: You can set daily, weekly or monthly deposit limits through your account or by contacting support.
• Session and wager limits: Limits on session length and wager size are available to reduce risk exposure.
• Self-exclusion: If you feel you need a break, you can request temporary or permanent self-exclusion.
• Support and advice: If you need help, contact our support team and consult recognised help organisations in your jurisdiction such as Gambling Help Online (Australia) or similar bodies.

13. Complaints and Dispute Resolution

We aim to resolve issues quickly and fairly. If you have a complaint or dispute, follow these steps:

1. Contact our support team with full details of the issue including account ID, time and date, and screenshots where relevant.
2. If our initial response does not resolve your complaint, escalate to our complaints manager for an internal review.
3. If you remain dissatisfied after our internal process, we provide an independent dispute mechanism where available under our licensing arrangements. We will inform you how to access that mechanism in our final written response.

14. Breaches, Suspension and Termination

We reserve the right to suspend, restrict or close accounts where we reasonably suspect breaches of these Rules, misuse of bonuses, dishonest or fraudulent activity, or where required by law or regulation.

• Where we suspect rule breach or fraud, we may freeze the account and withhold funds pending investigation.
• If an account is closed for breach, any pending bets or promotional credits may be voided.
• We may also close accounts at our discretion for operational reasons; in such cases we will endeavour to return any non-disputed funds to the player subject to verification checks.
• Criminal activity will be referred to law enforcement and relevant authorities.

15. Changes to the Rules

We review and may update these Rules from time to time to reflect changes in law, regulation, payment methods, security practices or business needs. We will publish new versions on the site and notify players where notification is required. Continued use of the platform after changes means you accept the updated Rules.

16. Key Rules Summary

17. Practical Tips Based on Our Testing

From our hands-on testing and player feedback we recommend the following best practices to avoid delays or disputes:

• Complete identity verification early — it speeds withdrawals significantly.
• Read promotion terms before claiming; know which games contribute to wagering.
• Keep payment documents readily available when using new deposit methods.
• Set deposit and session limits as a preventive measure if you are trying new game types or betting strategies.

18. Contact and Support

If you need help, our support team is available via the contact channels listed in your account area. Provide your account ID and full details of your request so we can respond quickly. For urgent security or fraud concerns, notify us immediately so we can take protective action.

19. Legal and Regulatory Notes

The Pokies 114 complies with applicable laws and regulatory requirements in its operating jurisdictions. Where applicable, we will cooperate with regulators and law enforcement in investigations. These Rules do not limit your statutory rights where such rights cannot be excluded under local law.

20. Final Statement

We operate The Pokies 114 with a focus on safety, fairness and transparency. Our tests and audits support that stance, and our policies aim to protect players while ensuring an enjoyable gaming experience. If you have any questions about these Rules or how they apply to your account, contact support and we will explain them in full.

Last updated: the date shown in the footer of our website. These Rules are part of the full Terms of Use that govern your relationship with The Pokies 114.

Thank you for choosing The Pokies 114. Play responsibly.